Returns & Exchanges
At Rick Stein, we take great pride in the quality of our fresh food and coastal gifts. If you are not entirely satisfied with your purchase, we offer a straightforward return process to ensure your experience remains exceptional.
Contact Our Team
Notify us within 24 hours of delivery for perishable food items or 14 days for giftware by emailing our customer service team with your order number.
Provide Proof of Purchase
Include a photo of the product and its packaging, especially for items that arrived damaged or do not meet our freshness standards.
Package Your Return
For non-perishable gift items, ensure products are in their original packaging and securely boxed to prevent damage during transit.
Receive Your Refund
Once your return is inspected or your claim is verified, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing