Frequently Asked Questions
Everything you need to know about our fresh seafood and pantry staples.
How do you ensure the freshness of your seafood during transit?
All fresh fish is vacuum-packed and shipped in temperature-controlled, recyclable boxes with ice packs to ensure it arrives in peak condition.
What are your delivery days?
We deliver Tuesday through Saturday. You can select your preferred delivery date at checkout to ensure someone is home to receive the order.
Can I freeze the fish once it arrives?
Yes, most of our fresh fish is suitable for home freezing. Please check the individual product labels for specific storage instructions.
What is your policy if my order is damaged or delayed?
If your order arrives damaged or is significantly delayed, please contact our customer service team within 24 hours with photos so we can arrange a replacement or refund.
Do you offer gift vouchers or gift messaging?
Yes, we offer digital gift cards and the option to include a personalized gift message with any order at no extra cost.
Where do you source your seafood from?
We prioritize sourcing from local day boats in Cornwall and sustainable fisheries to ensure the highest quality and support for our coastal communities.